If a landlord has a "TRUSTED" logo on their account, then the landlord has successfully verified their identity, telephone number, email address and knowledge of the rental location during a phone interview with our customer service department. The "TRUSTED" process does not review the quality of the rental. Please note that although a landlord is "TRUSTED," this does not mean that a rental will be in the condition that is expected by the tenant. Landlord and tenants expectations and values can be different. To evaluate the quality of the rental or the quality of the landlord, it is important to view the photos and read the rental details of their listing as well as any tenant reviews.