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 DowntownOld Toronto (14 York St, Toronto, On M/Bremmer Blvd)

 2 Bedroom Apartment, CAD 2350/week, 350/day

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2/1/2018
Tenant Review: I reserved an apartment and payed $3500 for one month rent in advance. The day I was supposed to move in, it took a while to move in since they had no keys for me. When i finally saw the apartment, which was extremely messy, I went out of the apartment and called and emailed and told them that I will not stay there because of the condition. I have been attempting to get my money back for some time. The property managers customer service is not useful and I do not recommend.


Landlord response: The guest contacted us to book an apartment for a few days during christmas & New Years. Guest was given a quote which she found a little out of her budget. The guest contacted us again & this time she asked for monthly discounted rates & the deal was done at $3500 for a one bedroom at Horizon tower for a month. Guest was sent all the detailed instruction on how to check-in. Guest was asked to call the office using the buzzer & then the representative who will answer the call will open the door for her & give her the code to enter on the keypad which is right outside the apartment in order to open the door. Once you open the door there are keys & fobs kept inside the apartment which could be used for in & out from the building & apartment.

So, the guest claims that she called us using the buzzer for 10 minutes. She was on queue for 10 minutes while our other representative were busy helping other guests. As soon as the first representative was available, she was given the code & door was opened for her while she was very rude to the representative. The rep explained to her that she will find the keys in her apartment & she can use is for entering the building & her apartment.

We received another email from the guest later in evening where she claimed that we didn't treat her well. We don't know what exactly is she referring to her. We never mistreated her in any way. Then she said that the apartment was unclean & she would never stay there. Onsite cleaner Neela was immediately contacted to verify the claim. She confirmed that the apartment was cleaned before she could check-in. We asked the cleaner to immediately send is pictures of the apartment & she did that. Apartment was absolutely clean & not not a single piece was on the floor or anywhere while the guest said there were many bags of garbage.

We take guests comfort & complaints very seriously so we immediately contacted guest & told her that if she didn't like the apartment, we would offer her another bigger 2 bedroom apartment at the price of a 1 bedroom. Our intention was to make sure she's comfortable & happy. But she declined the offer & again said she doesn't want to stay. We offered her a discount of $ 400 with the offer. But she again declined & said she's staying with her brother & she doesn't want to stay in this apartment & would like the refund. We explained her the policy which clearly states that any cancellations done last minute would result in forfeiture of the entire rent. Instead she can accept the discount & stay in a much bigger apartment. But she kept on saying that she is staying with her brother & she wants her money back & she will book somewhere else.

As per the policy, Any last minute cancellation doesn't qualify for any refunds. We will stick by our policy because we, as a company shouldn't be facing loss because she decided to stay with her brother last minute. The apartment was blocked for the entire month for her because she had booked & paid for it. All this while we kept on insisting her to come & stay in the apartment but all she had to say is she is staying with her brother & wants her money back.

We're sorry but she doesn't qualify for any refunds.

- Sublet.com Quality Control Team



 


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     Available            Booked
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Rental
Listing ID 3621219
Apartment For Rent
Furnished Rental
2 Bedrooms, 2 bath
Rent 
CAD 2350 week, 350 day
Security deposit: 1 Week
No rental rebate 
Location 
14 York St, Toronto,/Bremmer Blvd
Lease 
Start: Open
Lease term: Vacation Rental  
Renew: Maybe
Summer: Yes    Holiday: Yes 
Corporate Housing: Yes
2 Bedroom / 2 washroom Aircanada

Your best bet for a lovely vacation stay is renting an entire residence or apartment home. The capital of Ontario is the largest city in Canada. Search Canadas greatest city to find short term apartment homes in Toronto, whether you are looking for furnished, studio or ways to avoid the typical hotel stay. All of our condos have luxury living areas with upgraded appliances and electronics for your enjoyment.

Pelican provides our guests with a prestigious address in an upscale neighborhood, with spectacular views and convenient access to entertainment, business and shopping. Discover our commitment to quality living and exceptional value. Newly upgraded suites designed to fit your needs. Our modern living spaces are better than the usual cookie cutter hotel suites.


Fully Furnished Suite
Fresh Cotton Linens and Towels Provided
Fully Equipped Kitchen with all Major Appliances including Full-Sized Fridge, Stove and Oven and Dishwasher
Coffee Maker, Kettle, Toaster and Microwave included
Bathrooms equipped with Hair Dryers
High Speed Internet and Cable TV
Private Phones with Personal Voicemail
Free US and Canada Long Distance Calling
TV/DVD Player
Most Suites have Flat Screen T.V.s
Private Phones with Free Local Calls and Voicemail
In-Suite Laundry Facilities
All Utilities Included
Alarm Clocks in Bedrooms
Large Balconies
Individual Climate Controlled Heat / AC
Smoke and Heat Detectors in all Suites
Complete Postal / Mailbox Service
Most Suites have a Dedicated Workspace
Parking Doorman
High speed internet Smoker OK
Pets OK Elevator
Cable Laundry in bldg
Air conditioning Utilities included
Credit app. reqd Broker fee
Handicapped access



 
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