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 ShorelineSeattle Area (400 S Jackson St,)

 2 Bedroom Apartment, USD 3900/month, 1000/week, 150/day

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2/1/2018review
Tenant Review: I reserved an apartment and payed $3500 for one month rent in advance. The day I was supposed to move in, it took a while to move in since they had no keys for me. When i finally saw the apartment, which was extremely messy, I went out of the apartment and called and emailed and told them that I will not stay there because of the condition. I have been attempting to get my money back for some time. The property managers customer service is not useful and I do not recommend.


Landlord response: The guest contacted us to book an apartment for a few days during christmas & New Years. Guest was given a quote which she found a little out of her budget. The guest contacted us again & this time she asked for monthly discounted rates & the deal was done at $3500 for a one bedroom at Horizon tower for a month. Guest was sent all the detailed instruction on how to check-in. Guest was asked to call the office using the buzzer & then the representative who will answer the call will open the door for her & give her the code to enter on the keypad which is right outside the apartment in order to open the door. Once you open the door there are keys & fobs kept inside the apartment which could be used for in & out from the building & apartment.

So, the guest claims that she called us using the buzzer for 10 minutes. She was on queue for 10 minutes while our other representative were busy helping other guests. As soon as the first representative was available, she was given the code & door was opened for her while she was very rude to the representative. The rep explained to her that she will find the keys in her apartment & she can use is for entering the building & her apartment.

We received another email from the guest later in evening where she claimed that we didn't treat her well. We don't know what exactly is she referring to her. We never mistreated her in any way. Then she said that the apartment was unclean & she would never stay there. Onsite cleaner Neela was immediately contacted to verify the claim. She confirmed that the apartment was cleaned before she could check-in. We asked the cleaner to immediately send is pictures of the apartment & she did that. Apartment was absolutely clean & not not a single piece was on the floor or anywhere while the guest said there were many bags of garbage.

We take guests comfort & complaints very seriously so we immediately contacted guest & told her that if she didn't like the apartment, we would offer her another bigger 2 bedroom apartment at the price of a 1 bedroom. Our intention was to make sure she's comfortable & happy. But she declined the offer & again said she doesn't want to stay. We offered her a discount of $ 400 with the offer. But she again declined & said she's staying with her brother & she doesn't want to stay in this apartment & would like the refund. We explained her the policy which clearly states that any cancellations done last minute would result in forfeiture of the entire rent. Instead she can accept the discount & stay in a much bigger apartment. But she kept on saying that she is staying with her brother & she wants her money back & she will book somewhere else.

As per the policy, Any last minute cancellation doesn't qualify for any refunds. We will stick by our policy because we, as a company shouldn't be facing loss because she decided to stay with her brother last minute. The apartment was blocked for the entire month for her because she had booked & paid for it. All this while we kept on insisting her to come & stay in the apartment but all she had to say is she is staying with her brother & wants her money back.

We're sorry but she doesn't qualify for any refunds.

- Sublet.com Quality Control Team



 


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     Available            Booked
View 4 Months
  
Rental
Listing ID 2861913
Apartment For Rent
Furnished Rental
2 Bedrooms, 2 bath
Total Sq ft 1001.04
Rent 
USD 3900 month, 1000 week, 150 day
Security deposit: 1 Week
No rental rebate 
Location 
400 S Jackson St,
Lease 
Start: Open
Lease term: Open  
Renew: Maybe
Summer: Yes    Holiday: Yes 
Corporate Housing: No
Get the most from your urban lifestyle in the heart of Downtown Seattle.Enjoy a short walk to the Stadium Districts, The International and Pioneer Squares famous shops, bistros and bars. This apartment features high-end and modern style structure with stadium views.

Suite Details
1 King Bed in Masters Bedroom
1 Queen Bed in 2nd Bedroom
1 Queen Size Sofa Bed in Living Room
Separate Kitchen
Fresh Cotton Linens And Towels Provided
Fully Equipped Kitchen With All Major Appliances Including Fridge, Stove, Oven And Dishwasher.
Coffee Maker, Kettle, Toaster And Microwave Included
Baseboard heating and Air conditioning
Granite Counter Tops
Stainless Steel Appliances & Quality Cabinetry in Kitchens
Plank Wood Style Vinyl Flooring
USB Chargers Throughout Apartment Homes

Amenities

Mezzanine Level Resident Lounge
Roof top deck
Secured Access
Controlled Access Underground Parking
Pet Friendly
Rooftop Deck with Festival Lighting, Firepit, Keg-o-rater & Icemaker
High-end Finishes, Accent Walls,Hardwood Floors & Berber Carpeting
Parking Doorman
High speed internet Smoker OK
Pets OK Elevator
Cable Laundry in bldg
Air conditioning Utilities included
Credit app. reqd Broker fee
Handicapped access



 
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