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 GastownVancouver Area (Sanders St)

 2 Bedroom Apartment, CAD 5001/month, 1651/week, 251/day

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2/1/2018review
Tenant Review: I reserved an apartment and payed $3500 for one month rent in advance. The day I was supposed to move in, it took a while to move in since they had no keys for me. When i finally saw the apartment, which was extremely messy, I went out of the apartment and called and emailed and told them that I will not stay there because of the condition. I have been attempting to get my money back for some time. The property managers customer service is not useful and I do not recommend.


Landlord response: The guest contacted us to book an apartment for a few days during christmas & New Years. Guest was given a quote which she found a little out of her budget. The guest contacted us again & this time she asked for monthly discounted rates & the deal was done at $3500 for a one bedroom at Horizon tower for a month. Guest was sent all the detailed instruction on how to check-in. Guest was asked to call the office using the buzzer & then the representative who will answer the call will open the door for her & give her the code to enter on the keypad which is right outside the apartment in order to open the door. Once you open the door there are keys & fobs kept inside the apartment which could be used for in & out from the building & apartment.

So, the guest claims that she called us using the buzzer for 10 minutes. She was on queue for 10 minutes while our other representative were busy helping other guests. As soon as the first representative was available, she was given the code & door was opened for her while she was very rude to the representative. The rep explained to her that she will find the keys in her apartment & she can use is for entering the building & her apartment.

We received another email from the guest later in evening where she claimed that we didn't treat her well. We don't know what exactly is she referring to her. We never mistreated her in any way. Then she said that the apartment was unclean & she would never stay there. Onsite cleaner Neela was immediately contacted to verify the claim. She confirmed that the apartment was cleaned before she could check-in. We asked the cleaner to immediately send is pictures of the apartment & she did that. Apartment was absolutely clean & not not a single piece was on the floor or anywhere while the guest said there were many bags of garbage.

We take guests comfort & complaints very seriously so we immediately contacted guest & told her that if she didn't like the apartment, we would offer her another bigger 2 bedroom apartment at the price of a 1 bedroom. Our intention was to make sure she's comfortable & happy. But she declined the offer & again said she doesn't want to stay. We offered her a discount of $ 400 with the offer. But she again declined & said she's staying with her brother & she doesn't want to stay in this apartment & would like the refund. We explained her the policy which clearly states that any cancellations done last minute would result in forfeiture of the entire rent. Instead she can accept the discount & stay in a much bigger apartment. But she kept on saying that she is staying with her brother & she wants her money back & she will book somewhere else.

As per the policy, Any last minute cancellation doesn't qualify for any refunds. We will stick by our policy because we, as a company shouldn't be facing loss because she decided to stay with her brother last minute. The apartment was blocked for the entire month for her because she had booked & paid for it. All this while we kept on insisting her to come & stay in the apartment but all she had to say is she is staying with her brother & wants her money back.

We're sorry but she doesn't qualify for any refunds.

- Sublet.com Quality Control Team



 


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     Available            Booked
View 4 Months
  
Rental
Listing ID 2860075
Apartment For Rent
Furnished Rental
2 Bedrooms, 2 bath
Total Sq ft 800
Rent 
CAD 5001 month, 1651 week, 251 day
Security deposit: 1 Week
No rental rebate 
Location 
Sanders St
Lease 
Start: Open
Lease term: Open  
Renew: Maybe
Summer: Yes    Holiday: Yes 
Corporate Housing: No
Furnished Rental 2 Bedroom Condo in Horizon Towers, Vancouver

SUITE DETAILS
Furnished Rental - 2 Bedroom/2 Bath Apartment in Horizon Towers in Burnaby! The finest and most unique accommodation in Vancouver! An exceptionally roomy, yet affordable suite offering comfort and luxury. It is absolutely a great place to call home on a budget for short term, weekly or long term stay. Your home away from home features a 2 Bedroom, fully equipped kitchen, spacious living room, balcony, 2 bathrooms with hair dryer, laundry facilities, smoke detector and central air. The unit is non-smoking and pet friendly. Additional sofa beds or mattresses can be provided upon request in the living room for 2 children. It is very comfortable for a regular family size of 4 or 5 responsibles. Perfect for Executive Stay Travel, New Immigration to the Country, Family Vacations, Insurance Claims, Corporate and Personal Relocation. Choosing accommodations in Horizon Towers, Vancouver is a budget conscious choice without compromising the quality of the guests experience. Delight with the nearby attractions, privileged access, and the stunning view of the city. Several schools are located nearby including the prestigious Marlborough Elementary School and Burnaby Central Secondary School. Guest are close to shops and great deals at Crystal Mall and Metropolis at Metrotown, balconies for entertaining and exciting views at the Deer Lake Park, Burnaby Mountain Golf Course, Nikkei National Museum, Shadbolt Centre For The Arts, Burnaby Lake Sports Complex West, Metrotown Town Sky Train Station and the best and famous restaurants in Burnaby, Vancouver are all just a few minutes away. Try one of our rental apartments - youve never experienced anything like it before! Residents will enjoy the many complimentary amenities during their stay - fresh cotton linens and towel, free internet, phone calls to US/Canada, smart TV, free public parking and pets allowed on request. All this plus 24 hours security, outdoor pool, gym, game room, tennis court, private parking and more! A 7 Night Minimum Stay applies in Peak Season
Parking Doorman
High speed internet Smoker OK
Pets OK Elevator
Cable Laundry in bldg
Air conditioning Utilities included
Credit app. reqd Broker fee
Handicapped access



 
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