I found Joann very pleasant and easy to work with. I need to be in a different part of the city and my hours do not work with Joannes schedule. Otherwise, I would still be there. There is a very nice balcony and a wonderful roofdeck. Also, laundry is right across the hall. My predecessor said,"Joann is a very nice lady and very fair. For me, her apartment was very convenient, and so I was willing to overlook the issue of the bed. If you are comfortable on it (or she will upgrade it for you), you should be very happy."