Tenant Review: I reserved an apartment and payed $3500 for one month rent in advance. The day I was supposed to move in, it took a while to move in since they had no keys for me. When i finally saw the apartment, which was extremely messy, I went out of the apartment and called and emailed and told them that I will not stay there because of the condition
. I have been attempting to get my money back for some time. The property managers customer service is not useful and I do not recommend.
Landlord response: The guest contacted us to book an apartment for a few days during christmas & New Years. Guest was given a quote which she found a little out of her budget. The guest contacted us again & this time she asked for monthly discounted rates & the deal was done at $3500 for a one bedroom at Horizon tower for a month. Guest was sent all the detailed instruction on how to check-in. Guest was asked to call the office using the buzzer & then the representative who will answer the call will open the door for her & give her the code to enter on the keypad which is right outside the apartment in order to open the door. Once you open the door there are keys & fobs kept inside the apartment which could be used for in & out from the building & apartment.
So, the guest claims that she called us using the buzzer for 10 minutes. She was on queue for 10 minutes while our other representative were busy helping other guests. As soon as the first representative was available, she was given the code & door was opened for her while she was very rude to the representative. The rep explained to her that she will find the keys in her apartment & she can use is for entering the building & her apartment.
We received another email from the guest later in evening where she claimed that we didn't treat her well. We don't know what exactly is she referring to her. We never mistreated her in any way. Then she said that the apartment was unclean & she would never stay there. Onsite cleaner Neela was immediately contacted to verify the claim. She confirmed that the apartment was cleaned before she could check-in. We asked the clean