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Use the FAQ feature above to find answers to your questions. Use the "contact us" link next to each FAQ to submit a more detailed query to a representative. Use the links below to view all FAQs by category. If you can not find an answer to your question, click here to contact a representative.

 
Tenant FAQs Categories
Account Profile Email Mail Center Membership
Payment Privacy Policy Relocation Resources Rent, Deposits & Contracts
Rental Updates Search Rentals Testimonials Trusted & Rating
 
LandLord FAQs Categories
Account Profile Email Image Uploads Mail Center
Payment Posting Rentals Premium Listing Privacy Policy
Relocation Resources Rent, Deposits & Contracts Tenant Database Tenant Screening
Testimonials Trusted & Rating
 
Tenant FAQs
 
Tenant Category: Account ProfileReturn to top
 
     I have forgotten, or need to change my username?
     Is my account active? How do I verify my email address?
     I am registered Member but cannot log in?
     How can I login to my account? Change my password?
 
Tenant Category: EmailReturn to top
 
     Unsubscribe from emails?
 
Tenant Category: Mail CenterReturn to top
 
     Important Mail Center and Safe Renting Tips
     Why should I use the Mail Center?
     What is Sublet.com Mail Center?
 
Tenant Category: MembershipReturn to top
 
     How do I cancel my full membership?
     How do I contact landlords?
     What is the renewal or cancellation policy regarding Sublet.com full memberships?
     How can I get a discount?
     How can I get 25% discount?
     What are the different types of membership?
     Can I register for less than 90 days?
     What features are associated with my account?
     Am I eligible for a refund and how can I apply?
     How can I register to activate an account?
     How can I save listings to group email landlords?
     What websites do I have access to?
     How can I add access to additional areas or states?
     Can we set up a corporate account to use Sublet.com database?
 
Tenant Category: PaymentReturn to top
 
     What are the methods of payment?
 
Tenant Category: Privacy PolicyReturn to top
 
     What is the privacy policy at Sublet.com?
     Is my contact information secure?
     Is my credit card and financial information stored?
 
Tenant Category: Relocation ResourcesReturn to top
 
     How can I become an affiliate of Sublet.com?
     How can I advertise my products or services on Sublet.com?
     Where Can I find moving companies?
     Where can I find moving supplies?
     Where can I find out about Renter Insurance?
     I am new to the area, do you have neighborhood descriptions?
 
Tenant Category: Rent, Deposits & ContractsReturn to top
 
     Real Estate contracts?
     What you need to know before giving any type of deposit?
     What is the escrow product?
     What is the fee for using the escrow service?
     How can I sign up for online rent payments?
     What is the online rent payment process?
     Only landlords posted at Sublet.com are verified
 
Tenant Category: Rental UpdatesReturn to top
 
     How can I stop receiving daily email updates?
     Why am I not receiving rental updates?
     What are rental email updates?
 
Tenant Category: Search RentalsReturn to top
 
     Why is the map for the listing wrong?
     Is a credit check required to rent a property on Sublet.com?
     Why are payments required for contact information?
     Will I, the tenant, be screened by Sublet.com?
     How can I do a search using specific criteria?
     How does Sublet.com work to find housing rentals?
     Is there a Map location for every listing?
     When I click the link I get “no record exists”. What does this mean?
     What do you mean by Private Rental?
     How can I get pictures for the listings?
     What's meant by "Share" and is the price per room?
     Are housing assistance programs available for these rentals?
     What currency is the rental price?
     What is meant by the lease term?
     What if my credit score is not high?
     What should I keep in mind when renting?
 
Tenant Category: TestimonialsReturn to top
 
     Can I post or read client testimonials?
 
Tenant Category: Trusted & RatingReturn to top
 
     What are "Trusted" & "Ratings"?
     How can I post my feedback about a landlord?
     What is a Trusted Landlord?
 
Landlord FAQs
 
Landlord Category: Account ProfileReturn to top
 
     I have forgotten, or need to change my username?
     Is my account active? How do I verify my email address?
     I am registered Member but cannot log in?
     I have forgotten or need to reset my password?
     How can I modify my contact information?
 
Landlord Category: EmailReturn to top
 
     Unsubscribe from emails?
 
Landlord Category: Image UploadsReturn to top
 
     I don't have a digital camera - can I still upload photos?
     How can I upload pictures of my property(s)?
     What should I do if I get an error when adding a photo?
     How can I replace a photo?
 
Landlord Category: Mail CenterReturn to top
 
     Why should I use the Mail Center?
     What is Sublet.com Mail Center?
 
Landlord Category: PaymentReturn to top
 
     What are the methods of payment?
 
Landlord Category: Posting RentalsReturn to top
 
     Can I archive a listing?
     Why is the map of my listing wrong?
     What is the difference between my Hits and Leads?
     How can I advertise rentals free?
     What's a standard listing?
     Is a standard listing good enough?
     What are some good tips to use when advertising rentals?
     What if I do not see my city or area in the drop down list?
     Can I Advertise if I am licensed real estate agent?
     Why has the text in my rental advertisements changed?
     How can I resume an archived listing?
     How do I edit, delete, view my listing(s), or modify my contact information?
     If I know the listing will be available in future should I delete it?
     What is the Notice above my listing?
     What is the best practice in dealing with tenants and deposits?
     How do I stop receiving emails?
     Does Sublet.com save the rentals that I posted before?
     Does Sublet.com have information on rental laws?
     How will tenants contact me and am I required to pay?
     I'm an agent and want to advertise rentals which I own, do I have to pay?
     Can a registered tenant post a sublet?
     What other websites will my listing appear on?
 
Landlord Category: Premium ListingReturn to top
 
     How can I activate a Premium listing for more than 30 days? Are there any long term Discounts?
     What is a premium listing?
     What is the difference between Standard and Premium listings?
     What are premium leads and how can I email them?
     Does having a premium listing give me access to the tenant database?
     I upgraded to a premium listing, but my posting still shows as standard?
     I upgraded to a premium listing, but do not have access to rental leads
     What are the terms of service for a premium listing?
 
Landlord Category: Privacy PolicyReturn to top
 
     What is the privacy policy at Sublet.com?
     Is my contact information secure?
     Is my credit card and financial information stored?
 
Landlord Category: Relocation ResourcesReturn to top
 
     How can I become an affiliate of Sublet.com?
     How can I advertise my products or services on Sublet.com?
     Where Can I find moving companies?
     Where can I find moving supplies?
     Where can I find out about Renter Insurance?
     I am new to the area, do you have neighborhood descriptions?
 
Landlord Category: Rent, Deposits & ContractsReturn to top
 
     Real Estate contracts?
     Where can I find standard rental agreements?
     Only landlords posted at Sublet.com are verified
 
Landlord Category: Tenant DatabaseReturn to top
 
     How can I save my email message?
     What are tenant matches and how can I view them?
     What is the difference between premium leads and tenant matches?
     I upgraded, but do not have access to the tenant database?
     How to use the Tenant Database to search for tenants
     How long is my tenant database account active?
     What is the cost of the tenant database?
     How can I effectively email all tenants?
     What is the Stored tenants feature and why should I use it?
     What is the notes column for on my stored tenants page?
     What is the renewal policy for a tenant database account?
     How can I send group mails?
     How do I include my Sublet.com listings?
     How do I include my name and phone number?
     How do I get an email confirmation of the emails I sent?
 
Landlord Category: Tenant ScreeningReturn to top
 
     Are tenant screening report available for Non-US residents?
     How can I screen a potential tenant?
     Eviction reports?
     Criminal Reports?
     Basic and full Credit reports?
     Quantity discounts for credit reports?
     How do I get approved to screen tenants?
 
Landlord Category: TestimonialsReturn to top
 
     Can I post or read client testimonials?
 
Landlord Category: Trusted & RatingReturn to top
 
     What is the "Ratings" field?
     What are the benefits of being a Trusted Landlord?
 
 
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